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December 10, 2007

RH as in Rhymes

Filed under: Bill Bickel, CIDU, comic strips, comics, customer service, humor, Rhymes With Orange — Cidu Bill @ 12:02 am

Am I missing something, or is it the customer being obtuse here, not customer service?

October 10, 2007

Less a Sprint Than a Marathon (follow-up)

Filed under: Bill Bickel, cell phones, customer service, Sprint — Cidu Bill @ 4:45 pm

As I approached my sixth (overall) hour on the phone with Sprint’s “customer service” department, I went through pretty much this exact discussion three times:

“According to my bill, you’re charging me $15 a month for a feature the salesperson who signed me up told me was included.”

“I’m sorry she gave you the wrong information. Your business is very important to us. But you’ll have to pay the $15.”

“Not acceptable. Transfer me to whoever’s above you.” (more…)

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